All About Me

About & Delivery

My arts and crafts hobby grew and I found myself with an Etsy shop, making and selling all sorts of things! Then I decided to try my own website and here I am.

I am in the early stages of setting up my site, so please feel free to browse my Etsy shop. You will also be able to read some of my reviews.

https://www.etsy.com/uk/shop/ElleAndJayGifts?ref=hdr_shop_menu

My aim is to sell kooky, quirky unusual goods for a reasonable price. I make sure everything is packaged well and delivered quickly. Customer satisfaction is very important to me.

Delivery Information.

Many online stores charge a high flat rate of postage, which is great if everything is within a certain size and weight. However, some of my items can be mailed as a large letter so will cost less to post. I pass this saving on to you. You will see some of my items come with free shipping. The amount I charge covers the cost of the postage plus a small amount towards packaging materials. Put all of your items into your basket and the total postage cost, less any bulk discounts and free post will be calculated before you checkout. Below is a guide.

UK Standard Delivery on jewellery, worry dolls sets and Elle & Jay plaques is FREE.

UK Standard Delivery on orders upto £25.00..........£3.50.

UK Standard Delivery on orders over £25.00...........£5.50.

I usually dispatch items within 1 day of receiving an order.

I send via Royal Mail (usually 1-3 working days).

Returns & Refunds.

Not happy with a purchase? No problem. Just email me to let me know. Once you have posted the item back to me, I will refund the original cost of the item. You will be responsible for the postal charges.

Faulty or wrong item? I make every effort to check and double check my parcels but if there is a mistake with your order, please email me with an image of the goods and a short explanation of the problem and I will send a replacement or offer a refund.

Personalised & Custom Orders.

Please refer to individual listings for delivery times on my custom gifts, as the time it takes me to make and dispatch an order, varies.

Unfortunately I cannot accept returns of goods that are made to order.

If you have any queries, please email me prior to placing your order.

elleandjaya1shopping@gmail.com

Thank you so much for taking the time to visit my website.

Set Of Two Gothic Raven Altar Tea Light Candle Holders With Scull & Bones Decoration

About & Delivery

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